Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, registering an account, or using any service provided by 7spine Casino (hereinafter "the Platform," "7spine," "we," "us," or "our"), you (hereinafter "User," "Player," "you," or "your") acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, together with our Privacy Policy and Responsible Gaming policy, which are incorporated herein by reference.

If you do not agree with any provision of these Terms and Conditions, you must immediately cease all use of the Platform and refrain from creating an account. Continued use of the Platform following any amendment to these Terms constitutes your acceptance of such amendments.

2. Eligibility Requirements

To use the 7spine Casino platform, you must meet all of the following eligibility criteria:

• Age Requirement: You must be at least twenty-one (21) years of age or older at the time of registration. 7spine complies with the Philippine Amusement and Gaming Corporation (PAGCOR) age restrictions governing online gaming in the Philippines.
• Legal Capacity: You must possess the legal capacity to enter into a binding contract under the laws of the Republic of the Philippines.
• Jurisdictional Compliance: You must be physically located within a jurisdiction where online gaming is legal and not prohibited. It is your responsibility to ensure that your use of 7spine complies with the laws of your place of residence.
• Single Account: You are permitted to hold only one (1) active account on the 7spine platform. Multiple accounts registered by the same individual, whether using different names, addresses, or payment methods, constitute a violation of these Terms.
• Truthful Information: All information provided during registration must be accurate, current, and complete. You agree to update your account information promptly if any details change.

7spine reserves the right to request proof of age and identity at any time. Failure to provide satisfactory verification may result in account suspension and forfeiture of funds.

3. Account Registration and Security

3.1 Account Creation

To access real-money gaming services on 7spine, you must register an account by providing a valid Philippine mobile number or email address, a secure password, and other information as requested during the registration process. You agree that all registration information provided is accurate and that you will maintain the accuracy of such information throughout the duration of your account.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to:

• Choose a strong, unique password that is not used on other platforms;
• Enable two-factor authentication (2FA) where available;
• Never share your login credentials with any third party, including individuals claiming to be 7spine support staff;
• Notify 7spine immediately via live chat if you suspect unauthorized access to your account.

You are fully liable for all activities conducted under your account, whether authorized by you or not. 7spine will not be held responsible for any loss or damage arising from your failure to protect your account credentials.

3.3 Account Suspension and Termination

7spine reserves the right to suspend, restrict, or permanently terminate your account at any time, with or without notice, if we reasonably believe that:

• You have breached any provision of these Terms and Conditions;
• You have engaged in fraudulent, abusive, or illegal activity;
• You have provided false or misleading information during registration or verification;
• You hold multiple accounts on the Platform;
• Your account activity raises concerns related to problem gambling or money laundering;
• Continuation of your account would violate applicable laws or regulations.

Upon termination, any remaining account balance that was obtained legitimately may be returned to you following completion of all necessary verification and compliance procedures. Winnings obtained through fraudulent or prohibited activity will be forfeited in their entirety.

4. Deposits and Account Funding

4.1 Accepted Payment Methods

7spine accepts deposits via the following Philippine payment channels: GCash, Maya (formerly PayMaya), GrabPay, QR Ph, bank transfers from BPI, BDO, and Metrobank, InstaPay, PesoNet, 7-Eleven CLiQQ over-the-counter payments, USDT TRC20 cryptocurrency, and Coins.ph. All deposits must be made in Philippine Peso (PHP) unless otherwise specified for cryptocurrency transactions.

4.2 Minimum and Maximum Deposits

The minimum deposit amount is One Hundred Philippine Pesos (₱100.00) for most payment methods. Maximum deposit limits vary by payment channel and account verification level. Verified accounts with completed Know Your Customer (KYC) documentation may access higher deposit limits.

4.3 Deposit Processing

Deposits made via GCash, Maya, GrabPay, and QR Ph are typically processed instantly and reflected in your 7spine account balance within sixty (60) seconds. Bank transfers via InstaPay and PesoNet may take several minutes to several hours depending on the sending institution. Over-the-counter deposits via 7-Eleven CLiQQ are confirmed within one (1) hour of payment at the retail counter.

4.4 Source of Funds

You warrant that all funds deposited into your 7spine account are derived from legitimate sources and are your own property. You further agree that you are not depositing funds on behalf of any third party. 7spine reserves the right to conduct source-of-funds verification at any time, and you agree to provide supporting documentation upon request.

4.5 Anti-Money Laundering Compliance

7spine is committed to preventing money laundering and terrorist financing in accordance with Philippine anti-money laundering laws. We reserve the right to report suspicious transactions to the appropriate authorities. Accounts found to be involved in money laundering activities will be immediately terminated and reported to PAGCOR and other relevant government agencies.

5. Withdrawals and Payouts

5.1 Withdrawal Requests

You may request a withdrawal of your available account balance at any time, subject to the terms outlined in this section. Withdrawal requests are processed by the 7spine finance team during business hours, typically within fifteen (15) to thirty (30) minutes for GCash and Maya transfers during peak hours. Bank transfer withdrawals to BPI, BDO, and Metrobank accounts are processed within one (1) business day.

5.2 Minimum Withdrawal Amount

The minimum withdrawal amount is Two Hundred Philippine Pesos (₱200.00). Withdrawal requests below this threshold will not be processed.

5.3 Withdrawal Fees

7spine does not charge a platform fee for withdrawal processing. However, third-party fees imposed by your bank, e-wallet provider, or payment processor may apply and are the responsibility of the Player. The amount deducted by 7spine from your account balance will match the amount you receive, minus any third-party fees applied by your financial institution.

5.4 Identity Verification (KYC)

Prior to processing your first withdrawal, 7spine is required by PAGCOR regulations to verify your identity. You will be required to submit the following documents:

• A clear photograph or scan of a valid Philippine government-issued identification document (e.g., Philippine Passport, Driver's License, UMID, Postal ID, or PhilHealth ID);
• A recent selfie photograph of you holding the identification document next to your face;
• Proof of address, such as a recent utility bill, bank statement, or government correspondence showing your full name and residential address.

Verification is typically completed within twenty-four (24) to forty-eight (48) hours. Until verification is complete, withdrawal requests will remain in pending status. Failure to provide satisfactory verification documents may result in withdrawal denial and account suspension.

5.5 Withdrawal to Original Deposit Method

For anti-money laundering compliance, 7spine requires that withdrawals be returned to the original payment method used for deposit wherever technically feasible. For example, if you deposited funds via GCash, your withdrawal will be processed to the same GCash account. If return to the original method is not possible due to technical or regulatory constraints, alternative arrangements may be made following additional verification.

5.6 Wagering Requirements on Deposits

To prevent the Platform from being used for money laundering or fraudulent transfer of funds, all deposited amounts must be wagered at least one (1) time before a withdrawal can be processed. For example, if you deposit ₱1,000.00, you must place at least ₱1,000.00 in cumulative bets before you may withdraw any funds from your account, including the original deposit. This requirement applies to all deposits, whether or not a bonus was claimed.

6. Bonuses and Promotions

6.1 Bonus Terms

7spine may offer various bonuses, promotions, and loyalty rewards from time to time, including but not limited to welcome bonuses, deposit match bonuses, cashback offers, free spins, and VIP tier rewards. All bonuses are subject to specific terms and conditions, including wagering requirements, eligible games, maximum bet limits, and expiration dates, whic h are published on the specific promotion page at the time the offer is made. Players are advised to read all bonus terms carefully before claiming any offer.

6.2 Bonus Wagering Requirements

Unless otherwise specified in the individual promotion terms, bonus funds must be wagered a minimum of thirty (30) times before they may be withdrawn. Wagering contributions vary by game type: slots contribute 100% toward wagering requirements; live casino games (baccarat, roulette, blackjack) contribute 10%; sports betting contributes 15%; bingo and fishing games contribute 100%. Wagering requirements must be completed within thirty (30) days of bonus activation, after which any remaining bonus balance will expire.

6.3 Bonus Abuse

7spine reserves the right to withhold, void, or reclaim bonus funds and any associated winnings where there is reasonable evidence of bonus abuse, including but not limited to: creating multiple accounts to claim the same bonus, placing low-risk hedging bets to satisfy wagering requirements, using automated software or betting strategies designed to circumvent bonus terms, or providing false information to qualify for a promotion. Account termination may follow any finding of bonus abuse.

6.4 Changes to Promotions

7spine reserves the right to modify, suspend, or withdraw any promotion at any time and without prior notice. Modifications to active promotions will be communicated to affected players via account notification or email. Players who have already claimed a promotion will not be adversely affected by mid-promotion changes to material terms.

7. Gaming Rules and Fair Play

7.1 Game Integrity

All games offered on the 7spine platform use certified Random Number Generator (RNG) technology, independently audited by accredited testing laboratories. The RNG certification ensures that all game outcomes are genuinely random and not influenced by the Platform, the Player's bet size, or any other factor. Return-to-Player (RTP) percentages for individual games are available within each game's information screen.

7.2 Prohibited Conduct

The following conduct is strictly prohibited on the 7spine platform and may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities:

• Using automated software, bots, or any form of artificial intelligence to interact with the Platform;
• Exploiting software bugs, glitches, or technical errors for financial gain;
• Colluding with other players to gain an unfair advantage, particularly in live casino and poker formats;
• Using stolen, fraudulent, or unauthorized payment methods for deposits;
• Attempting to circumvent any security, verification, or anti-fraud measure implemented by 7spine;
• Engaging in any activity that disrupts the Platform's normal operation or impairs the experience of other users.

7.3 Malfunction Policy

In the event of a technical malfunction, software error, or system failure that affects the outcome of a game, 7spine reserves the right to void the affected bets and return stakes to the players involved. 7spine shall not be liable for any winnings generated as a result of a malfunction. The determination of whether a technical malfunction has occurred rests entirely with 7spine's technical operations team.

7.4 Disconnection Policy

If you experience a disconnection during an active game round, the Platform is designed to resume your game from its last valid state upon reconnection. For live dealer games, the outcome of a round interrupted by disconnection will stand as determined by the live game's natural resolution. 7spine accepts no liability for losses arising from player-side connection issues, including internet outages, mobile network disruptions, or device failures.

8. Responsible Gaming

7spine is committed to promoting responsible gaming practices. We provide tools to help players manage their gaming activity, including deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from within your account settings. Players who believe they may have a gambling problem are encouraged to use these tools and to visit our dedicated Responsible Gaming page for further information and access to professional support resources in the Philippines.

9. Intellectual Property

All content on the 7spine platform, including but not limited to software, game interfaces, graphics, logos, trademarks, text, and audiovisual materials, is the exclusive property of 7spine Casino or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes.

You must not copy, reproduce, modify, distribute, transmit, display, or otherwise exploit any content from the Platform without the prior written consent of 7spine or the relevant rights holder. Any unauthorized use of Platform content may result in account termination and legal action.

10. Privacy and Data Protection

The collection, storage, and processing of your personal data by 7spine is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using the Platform, you consent to the data practices described in the Privacy Policy. In summary, 7spine collects personal data for the purposes of account management, identity verification, payment processing, regulatory compliance, and improvement of Platform services. Your data is never sold to third parties for marketing purposes.

11. Limitation of Liability

To the fullest extent permitted by applicable Philippine law, 7spine Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, loss of goodwill, or interruption of service, whether based on contract, tort, negligence, or any other legal theory, even if 7spine has been advised of the possibility of such damages.

7spine's total aggregate liability to you for any claims arising under these Terms and Conditions shall not exceed the total amount deposited by you into your account during the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in these Terms and Conditions shall limit or exclude 7spine's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of laws provisions.

12.2 Dispute Resolution

In the event of any dispute between you and 7spine relating to the Platform or these Terms, you agree to first contact 7spine's customer support team via live chat to attempt resolution. If the matter is not resolved to your satisfaction within fourteen (14) calendar days, you may escalate the dispute to PAGCOR's player dispute resolution mechanism, to which 7spine is fully subject as a licensed operator.

12.3 Jurisdiction

For any legal proceedings that are not resolved through the dispute resolution process described above, you consent to the exclusive jurisdiction of the courts of the Republic of the Philippines.

13. Amendments to These Terms

7spine reserves the right to amend, update, or modify these Terms and Conditions at any time. Where changes are material, 7spine will provide reasonable prior notice via account notification or email. Minor changes, including corrections of typographical errors or clarifications that do not alter your rights, may be made without prior notice. The most current version of these Terms is always available on this page. Continued use of the Platform following any amendment constitutes your acceptance of the revised Terms.

14. Miscellaneous

14.1 Entire Agreement

These Terms and Conditions, together with the Privacy Policy and Responsible Gaming policy, constitute the entire agreement between you and 7spine regarding your use of the Platform and supersede all prior agreements, understandings, or arrangements between the parties relating to the same subject matter.

14.2 Severability

If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be severed from the remainder of the Terms, which shall continue in full force and effect as if the invalid provision had not been included.

14.3 Waiver

Failure by 7spine to enforce any provision of these Terms and Conditions at any time shall not constitute a waiver of 7spine's right to enforce that provision or any other provision in the future.

14.4 Language

These Terms and Conditions are written in English. In the event of any conflict between an English version and a translated version, the English version shall prevail.

14.5 Contact

For questions or concerns about these Terms and Conditions, please contact the 7spine support team via the live chat feature available 24/7 on 7spine.cam, or by writing to our support address at [email protected].