Privacy Policy

1. Introduction and Scope

7spine Casino ("7spine," "we," "us," or "our") is an online gaming platform serving Filipino players across the Philippines, operating under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR). We are committed to protecting the privacy and security of your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and all applicable issuances of the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected, processed, and stored by 7spine in connection with your use of the platform at 7spine.cam, including registration, account management, financial transactions, customer support interactions, and participation in any game or promotion. It covers all players, registered account holders, visitors to the website, and any individual who communicates with 7spine through any channel.

This Privacy Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together form the complete legal framework governing your relationship with 7spine Casino.

2. Data Controller Information

For the purposes of the Data Privacy Act of 2012 and its Implementing Rules and Regulations, 7spine Casino is the Personal Information Controller (PIC) responsible for your personal data. Our designated Data Protection Officer (DPO) oversees all matters relating to data privacy and can be contacted via the support channels listed in Section 13 of this Privacy Policy.

As a PAGCOR-licensed operator, 7spine is subject to periodic audits of its data handling procedures by relevant regulatory authorities. We maintain records of all data processing activities as required by Philippine law and make those records available to the National Privacy Commission upon lawful request.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create a 7spine account, we collect the following information:

• Identity data: Full legal name as it appears on your government-issued ID, date of birth, and gender;
• Contact data: Philippine mobile number, email address, and residential address (including barangay, city or municipality, province, and postal code);
• Credentials: Username and encrypted password (we never store passwords in plain text);
• Account preferences: Language preference, notification settings, and responsible gaming limit settings.

3.2 Identity Verification (KYC) Data

In compliance with PAGCOR regulations and Philippine anti-money laundering requirements, we collect identity verification documents when you request your first withdrawal or when required by our compliance procedures:

• Scanned copies or photographs of valid Philippine government-issued identification documents (e.g., Philippine Passport, Driver's License, UMID, PhilHealth ID, Postal ID, Voter's ID);
• Selfie photographs taken for the purpose of live facial verification;
• Proof of address documents such as utility bills, bank statements, or government correspondence dated within the past three (3) months;
• Source of funds documentation where required by our compliance team.

3.3 Financial and Transaction Data

We collect and process financial information related to your platform activity, including:

• Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers;
• GCash account numbers, Maya account numbers, bank account details (account name, account number, bank branch), and other payment method references used for transactions on the platform;
• Cryptocurrency wallet addresses used for USDT TRC20 transactions;
• Bonus and promotion redemption history;
• Gaming activity records, including bet history, win/loss records, and session data.

7spine does not store full credit or debit card numbers. All payment processing is handled through certified third-party payment processors who maintain their own data security standards.

3.4 Technical and Usage Data

We automatically collect certain technical data when you access the platform:

• IP address, device type, operating system, and browser or app version;
• Mobile network carrier information where applicable;
• Session duration, login timestamps, and pages or game sections visited;
• Clickstream data and navigation patterns within the platform;
• Error logs and crash reports used to maintain platform stability;
• Geolocation data at the country or region level, used to verify jurisdictional compliance.

3.5 Communications Data

When you contact our support team or otherwise communicate with 7spine, we collect:

• Live chat transcripts and support ticket records;
• Email correspondence sent to or received from our support address;
• Records of any complaints, disputes, or feedback submitted through our platform.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 7spine processes your personal data on the following legal grounds:

Processing Purpose	Legal Basis
Account registration and management	Contractual necessity — processing required to perform the agreement between you and 7spine
Identity verification (KYC)	Legal obligation — PAGCOR licensing requirements and Republic Act No. 9160 (Anti-Money Laundering Act)
Payment processing and transaction records	Contractual necessity and legal obligation
Responsible gaming monitoring	Legal obligation under PAGCOR regulations and legitimate interest in player welfare
Fraud prevention and security	Legitimate interest in protecting the platform and its users
Platform improvement and analytics	Legitimate interest in improving platform services
Promotional communications	Consent — where you have opted in to receive promotional materials

5. How We Use Your Personal Data

7spine uses your personal data for the following specific purposes:

• Account management: Creating and maintaining your account, authenticating your identity on login, and managing your account settings and preferences;
• Service delivery: Processing deposits and withdrawals, crediting winnings to your account, applying bonus and promotional offers, and providing access to all games and platform features;
• Regulatory compliance: Meeting our obligations under PAGCOR licensing conditions, Republic Act No. 9160 (Anti-Money Laundering Act), Republic Act No. 10175 (Cybercrime Prevention Act), and other applicable Philippine laws;
• Identity verification: Verifying that you meet the 21+ age requirement, that you are a legitimate account holder, and that your payment methods belong to you;
• Fraud prevention: Detecting and investigating suspicious account activity, unauthorized login attempts, payment fraud, bonus abuse, and other forms of platform misuse;
• Customer support: Responding to your inquiries, resolving disputes, processing complaints, and providing assistance with account issues;
• Responsible gaming: Monitoring your gaming patterns for signs of problem gambling behavior, enforcing deposit limits and self-exclusion requests you have made, and providing appropriate support resources;
• Platform improvement: Analyzing aggregate usage data to improve platform performance, game selection, user interface design, and overall service quality;
• Communications: Sending transactional notifications such as deposit confirmations, withdrawal status updates, and security alerts; and, where you have consented, promotional communications about bonuses and new features.

6. Data Sharing and Disclosure

6.1 Third-Party Service Providers

7spine shares your personal data with carefully selected third-party service providers who assist in delivering our platform services. These providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws. Categories of service providers include:

• Payment processors: GCash (GXI), Maya Philippines, BancNet, and other licensed payment service providers that process your financial transactions;
• Identity verification services: Third-party KYC and document verification providers used to authenticate your identity documents;
• Game technology providers: Licensed game studios and platform providers such as Pragmatic Play, JILI Technology, and PG Soft, who may receive session-level data necessary to deliver game services;
• Cloud infrastructure providers: Data hosting and content delivery services used to operate the platform's technical infrastructure;
• Fraud detection services: Specialized providers that assist in identifying and preventing fraudulent activity on the platform.

6.2 Regulatory and Legal Disclosures

7spine may disclose your personal data to government authorities and regulatory bodies when required to do so by law or when we believe disclosure is necessary to:

• Comply with a legal obligation, court order, or lawful request from PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or any other competent Philippine authority;
• Investigate, prevent, or take action against suspected money laundering, terrorist financing, fraud, or other criminal activity;
• Protect the rights, property, or safety of 7spine, its employees, or its users.

6.3 No Sale of Personal Data

7spine does not sell, rent, lease, or trade your personal data to any third party for their independent marketing or commercial purposes. Any data shared with third parties is shared solely for the purpose of delivering services to you or fulfilling our legal obligations.

7. Data Retention

7spine retains your personal data for as long as your account remains active and for a period thereafter as required by law and operational necessity. Specific retention periods include:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and anti-money laundering regulations;
• Financial transaction records: Retained for a minimum of five (5) years in accordance with the Anti-Money Laundering Act requirements;
• KYC documentation: Retained for the duration of your account plus five (5) years, or longer if required by a regulatory investigation or legal proceedings;
• Customer support communications: Retained for two (2) years from the date of the interaction, unless related to an ongoing dispute or investigation;
• Technical and usage logs: Retained for twelve (12) months for operational and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized. Data subject to ongoing regulatory holds or legal proceedings will be retained until those proceedings are concluded.

8. Data Security Measures

7spine implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected by Transport Layer Security (TLS) encryption. Sensitive stored data, including identity documents and financial records, is encrypted at rest using industry-standard encryption algorithms;
• Access controls: Access to personal data is restricted to authorized 7spine personnel who require it to perform their job functions. Access is governed by role-based permissions and logged for audit purposes;
• Two-factor authentication: 2FA is available for all player accounts and is mandatory for administrative access to internal systems;
• Regular security audits: Our platform undergoes regular security assessments and penetration testing by qualified third-party security professionals;
• Incident response: We maintain a data breach response plan and will notify affected players and the National Privacy Commission within seventy-two (72) hours of discovering a breach that poses a risk to your rights and freedoms, as required under the Data Privacy Act.

While we implement extensive security measures, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorized access to your account, contact 7spine support immediately via live chat.

9. Cookies and Tracking Technologies

7spine uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you on return visits, maintain your session, and personalize your experience.

9.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly, including session management, authentication, and security. These cannot be disabled without affecting core platform functionality;
• Functional cookies: Used to remember your preferences such as language settings and responsible gaming limit configurations;
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the platform, helping us identify areas for improvement. This data does not identify you personally;
• Fraud prevention cookies: Used to detect suspicious behavior patterns and protect your account from unauthorized access.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7spine platform. 7spine does not use third-party advertising cookies or share cookie data with advertising networks.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 7spine:

• Right to be Informed: The right to be notified of how your personal data is being collected and processed — which this Privacy Policy fulfills;
• Right to Access: The right to obtain a copy of the personal data 7spine holds about you, together with information about how it is being used;
• Right to Rectification: The right to have inaccurate or outdated personal data corrected or updated. You may update basic account information directly from your account settings;
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purpose for which it was collected, subject to applicable legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for purposes other than those strictly necessary for the performance of our contract with you or our legal obligations;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, machine-readable format where technically feasible;
• Right to Damages: The right to be indemnified for damages sustained as a result of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

To exercise any of these rights, please contact our Data Protection Officer via live chat support on 7spine.cam or by writing to [email protected]. We will respond to verified requests within thirty (30) calendar days. We may require proof of identity before processing your request to protect against unauthorized access to your data.

11. Minors and Age Verification

7spine Casino is strictly prohibited to individuals under the age of 21 years, in accordance with PAGCOR regulations governing online gaming in the Philippines. We do not knowingly collect personal data from individuals below 21 years of age. If we discover that we have inadvertently collected personal data from a minor, we will immediately suspend the associated account, delete the collected data, and report the incident to PAGCOR as required by our licensing conditions.

Age verification is conducted as part of our mandatory KYC process prior to processing any withdrawal. Where age cannot be confirmed to our satisfaction, the account will remain restricted until satisfactory verification is completed or, in the case of a confirmed minor, permanently closed.

12. Responsible Gaming and Data Processing

As part of our responsible gaming obligations under PAGCOR licensing conditions, 7spine monitors player gaming behavior using automated systems designed to detect patterns consistent with problem gambling. This monitoring involves processing your gaming activity data — including session duration, bet frequency, loss patterns, and deposit velocity — for the purpose of player welfare, not for commercial profiling.

Where our systems or support team identify behavior that may indicate a gambling problem, we may proactively contact you with information about responsible gaming tools and support resources. This contact is made in your interest and is conducted in accordance with our responsible gaming obligations. If you would like to learn more about the tools available to you, including deposit limits, session time reminders, cooling-off periods, and self-exclusion, please visit our Responsible Gaming page.

13. Changes to This Privacy Policy

7spine reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Where changes are material — meaning they significantly affect your rights or how your data is used — we will provide reasonable prior notice through an account notification or email to the address on file. Minor updates, including typographical corrections or clarifications that do not substantively alter your rights, may be made without prior notice.

The effective date at the top of this Privacy Policy reflects the date of the most recent update. We encourage you to review this Privacy Policy periodically. Continued use of the platform after any modification constitutes your acceptance of the updated Privacy Policy.

14. Contact and Complaints

If you have questions, concerns, or complaints about this Privacy Policy or how 7spine processes your personal data, please contact our Data Protection Officer through the following channels:

• Live chat: Available 24 hours a day, 7 days a week, directly on 7spine.cam;
• Email: [email protected] — please include "Privacy Inquiry" in your subject line.

If you are not satisfied with our response to your complaint or believe that your data rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. The NPC is the independent authority responsible for enforcing the Data Privacy Act of 2012 and can be reached through its official government channels.